RULES & RESTRICTIONS FOR ONLINE PURCHASE RETURNS
To qualify for a refund, product(s) must arrive at our warehouse within 15 days of the original shipment and in the same condition we shipped it.
1) Returns must be prepaid and insured by the customer and shipped via the carrier of your choice.
2) When shipping a return, Please include a copy of your invoice.
3) Shipping and Handling charges are non refundable.
4) All products must be unused and undamaged to ensure full credit. We reserve the right to refuse a refund request if it does not comply with this policy.
5) We will not accept CODs or Third Party billing for returned merchandise. All COD packaging will be refused.
6) We cannot be responsible for items that we do not receive.
7) If an item is damaged during shipment to you, please contact us at: info@greenwithatwist.com.
CREDIT
Items listed on the RETURN FORM (form can be downloaded at www.greenwithatwist.com) will be credited the original form of payment within 14 days of receiving your returned product(s). Your refund will include the cost of the item(s) plus any applicable sales tax but will not include the original shipping and handling charges. You will only be refunded the shipping cost if the return is a result of a manufacturing or shipping error on our part.
EXCHANGES
We do not process exchanges at this time.
ORDER CANCELLATIONS
Items may not be cancelled once an order has been placed.
Items may occassionallly be cancelled by our system if there was an issue with the order or in low-stock situations. If an item is cancelled, you will receive an email notification that will explain the reason for the cancellation. You will not be billed for any cancelled items.
